Our priority at Streetandfootball is a good relationship with our clients, which is why we have worked on a list of terms and conditions. By making a purchase on our website, we understand and assume that you accept our terms and conditions.

DEADLINE OF 3 DAYS

In the event that the item is defective, you have up to three days to contact us via WhatsApp. If the item remains in your possession for more than three days it will be considered used and cannot be refunded or returned.

If you make a claim within three days after receiving the product, you can choose to have the same product and size shipped to the same address previously indicated. For such a change to be possible, you must send the product to the address of the manufacturer's warehouses abroad. The buyer pays the fee for such shipping in all situations except if the product is defective.

EXEMPT FROM LIABILITY IN THE FOLLOWING CASES

After 24 hours after the order has been placed, you will NOT be able to opt for any refund or replacement if the reason is that you no longer want the item.

You will not be able to opt for any refund or replacement if the reason is due to an error when choosing the size or the number of items, nor will you be given a refund or return if you have made a mistake when writing your shipping address.

No refund or replacement will be made if the shoe does not fit your size, you can request our size guide before making the purchase on our website.

CONTACT OPTIONS FOR CLAIMS

Claims will only be dealt with through WhatsApp, you can find it in the contact information, in addition, the claim must be accompanied by a photo of the invoice and the name to which the order is made.

No claims will be dealt with or any type of information about the order will be given through Instagram, email or phone call.

SHIPPING AND DELIVERY TIMES

The delivery period will be 3/4 weeks from the time of placing your order in which the delivery will always be from Monday to Friday without considering Saturdays and Sundays through the Post Office.

This term is always an estimate based on more than 51% of shipments, because in general the packages are delivered within that term.

The remaining 49% can be delayed from one week to 180 calendar days for reasons beyond our control, such as lack of factory stock, inefficient transport management, customs procedures, etc.

Streetandfootball is not responsible for any kind of delay. If after 180 calendar days you have not received your package, contact us through WhatsApp by sending a photo of the invoice, name of the client and date on which the order was placed to proceed with the refund of your money.

WHO is Responsible for the Processing of your personal data?

The StreetAndFootball company that will be responsible for the processing of your personal data will depend on how you interact with the StreetAndFootball Websites and where you are. In this privacy policy, StreetAndFootball is referred to as “StreetAndFootball” or “we”.

Please review our List of Local Societies for the name of the responsible StreetAndFootball society and the appropriate contact information.

WHAT personal data do we collect and WHEN?

To provide you with the products or services you request, we will ask you for certain personal information. For example, when you make purchases, contact our consumer services, request to receive communications, create an account, participate in our events or contests, use our Web Pages.

This personal data includes your:

  • contact details, including name, email, telephone number, and shipping and billing address;
  • login and account information, including username, password, and unique user ID;
  • personal data including gender, hometown, date of birth and purchase history;
  • payment or credit card information;
  • images, photos and videos;
  • data on physical characteristics, including weight, height, and body measurements (such as estimated stride and shoe / foot measurements or clothing size);
  • physical activity data that has been provided by you or generated through our Websites or Apps (time, duration, distance, location, number of calories, pace / stride);
  • personal preferences including your wish list, as well as marketing and cookie preferences.

When you interact with our Websites, certain data is automatically collected and shared from your web browser or mobile device. More information about these practices is included in the "Cookies and Pixel Tags" section of this privacy policy. Such data includes:

Cookies, IP addresses, referrer headers, data that identifies your web browser and version, web beacons and web tags.

Minors

We comply with local regulations and do not allow minors to register on our Websites when they are below the legal limit of the country in which they reside. Parental consent will be required for minors to participate in StreetAndFootball experiences and events.

Tools to manage the personal data we collect

By using our Websites, we also provide you with instant notices or obtain consent for certain practices. For example, we will obtain consent to use your location or send push notifications. We may obtain this consent through the Websites.

In many cases, your web browser or mobile device platform will provide additional tools that allow you to control when your device collects or shares certain categories of personal data. For example, your mobile device or web browser may offer you tools that allow you to manage the use of cookies or the sharing of locations. We encourage you to familiarize yourself and use the tools available on your devices.

WHY and HOW do we use your personal data?

 We use your personal data in the following ways:

To provide the functions of the Web Pages and Services that you request

When you use our Websites, we will use your personal data to provide you with the product or service you request. For example, if you make a purchase on StreetAndFootball.com, or participate in an event or promotion, we will use the contact information you provide to communicate with you about the purchase, event or promotion. If you contact our consumer services, we will use information about you, such as delivery or payment information, or the product you have purchased, in order to help you resolve a problem or question.

In many cases, to use particular features within our Websites, you may need to provide StreetAndFootball with additional data or additional consent to use certain data in a certain way. For example, to share content on social media, you may need to provide your social media account credentials to register.

To communicate information about our products, services, events and for other promotional purposes

If you are a current StreetAndFootball customer (for example, if you have placed an order with us), we may use the contact details you have provided to send you marketing communications about similar StreetAndFootball products or services, where permitted by law. applicable (unless you have waived it). In other cases, we will ask for your consent to send you marketing information. We may use the information you provide us, as well as information about other StreetAndFootball products or services - such as your use of the StreetAndFootball Websites, your visits to or purchases made at StreetAndFootball stores, your participation in events and contests. of StreetAndFootball - in order to personalize communications about products and services that may be of interest to you.

To operate, improve and maintain our business, products and services

We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, auditing, and other internal functions. Another example could be the possibility that we use data about how you use our products and services to improve your user experience and to help us diagnose technical and service problems and to administer our Websites.

To protect our property or safety or rights of our own or of third parties

We may also use your personal information about how you use our Websites to prevent or detect fraud, abuse, illegal use, violations of our Terms of Use, and to comply with court orders, government requests or applicable laws.

For general research and analysis purposes

We use data about how our visitors use our Websites and services to understand customer behavior or preferences. For example, we may use information about how visitors to StreetAndFootball.com search and find products to better understand the different ways to organize and present product offerings in our store.

Other purposes

We may also use your personal data for other purposes and for this we will provide you with a specific notice at the time of collection and obtain your consent when necessary.

Legitimation

For the treatment of your personal data, our legal basis depends on how you interact with our Web Pages and Apps.

  • When you buy StreetAndFootball products from our Websites, we need your personal data for the fulfillment of our contractual relationship. For example, we will need your bank and contact details for the delivery of your order.
  • We also rely on other legal grounds, such as our legitimate interests as a business, compliance with a legal obligation, or the protection of your vital interests.

Sharing of your personal data

StreetAndFootball Exchange

StreetAndFootball shares your personal data with:

  • Entities of the StreetAndFootball group for the purposes and under the conditions described above
  • Third-party service providers that process personal data on behalf of StreetAndFootball, for example, to process credit cards and payments, shipments and deliveries, host, manage and service our data, distribute emails, investigate and analyze, manage promotions of brands and products, as well as managing certain services and features. When using services provided by a third party, we will agree that they are required to establish technical and organizational measures to protect your personal data.
  • Other third parties to the extent necessary to: (i) comply with a government request, court order, or applicable law; (ii) prevent illegal uses of our Websites or violations of the Terms of Use and the policies of our Websites; (iii) defend ourselves against claims from third parties; and (iv) assist in the prevention or investigation of fraud (eg, counterfeiting).
  • To any other third party as long as you have given your consent.

We may also transfer the personal data that we hold about you in the event that we sell or transfer all or part of our business or assets (including in the event of reorganization, spin-off, dissolution or liquidation).

Your exchange

When you use certain social features on our Websites, you can create a public profile that can include information such as your username, profile picture, and city of birth. We encourage you to use the tools we provide to manage onar the social exchange of StreetAndFootball in order to control the information that it makes available through the social functionalities of StreetAndFootball.

Protection and Management of your personal data

Encryption and security

We use a variety of technical and organizational security measures, including encryption and authentication tools, to keep your personal data safe.

International transfers of your personal data

The personal data that we collect (or process) in the context of our Websites and Apps will be stored in the US and other countries. Some of the data recipients with whom StreetAndFootball shares your personal data may be located in countries other than the country where it was originally collected. The laws of those countries may not provide the same level of data protection as the country in which you initially provided your data. However, when we transfer your personal data to recipients in other countries, including the US, we will protect that personal data as described in this Privacy Policy and in accordance with applicable law.

We take steps to comply with legal requirements for the transfer of personal data to recipients in countries outside the European Economic Area (EEA) or Switzerland. We use a variety of measures to ensure that your personal data transferred to these countries receives adequate protection in accordance with data protection regulation; This includes signing the EU Standard Contractual Clauses, verifying that the recipient has adopted the binding clauses of the company or has adhered to the Privacy Shield between the EU, the US and Switzerland (EU-US and Swiss-US Privacy Shield ). When personal data is transferred within StreetAndFootball, we use an intragroup data transfer agreement.

Conservation of your personal data

Your personal information will be kept for as long as is necessary to carry out the purposes established in this privacy policy (unless the legislation requires a longer conservation period). In general, this means that we will keep your personal data for as long as you maintain your account at StreetAndFootball. For personal data related to the purchase of products, we will keep the data longer to comply with legal obligations (such as tax, purchase and warranty obligations).

Your rights in relation to your Personal Data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability) (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) the deletion or restriction of your personal data in certain circumstances offered by law. These rights are not absolute. When we have obtained your consent for the processing of your personal data, you have the right to revoke it at any time.

If you wish to request a copy of your Personal Data or exercise any of your other rights, please use our Contact Form.

Waiver of commercial communications

If you have a StreetAndFootball account, you can stop receiving advertising communications from StreetAndFootball by modifying your preferences in the "view or change my profile" section of our Website. You can also renounce them by modifying your email, in the SMS by clicking the link to unsubscribe, or by following the resignation instructions included in the message. Alternatively, you can contact us using the contact details detailed in the "Contact Us" section.

Cookies and Pixel Tags

StreetAndFootball collects information, which may include Personal Data, from your browser when you use our Websites. We use a variety of methods, such as cookies and pixel tags to collect this information, which may include your (i) IP address; (ii) unique cookie identifier, cookie information, and information about whether your device has software to access certain functions; (iii) unique device identifier and device type; (iv) domain, browser type and language, (v) operating system and system configuration; (vi) country and time zone; (vii) previously visited web pages; (viii) information about your interaction with our Websites, such as clicking behavior, purchases, and indicated preferences; and (ix) access times and referral URL.

Third parties may also collect information through the Web Pages using third-party cookies, plug-ins and widgets. These third parties collect data directly from your web browser and the treatment of this data is subject to its own privacy policies.

We use cookies and pixel tags to track how our customers use the Websites and to understand our customers' preferences (such as country and language options). This allows us to offer services to our customers and improve their online experience. We also use cookies and pixel tags to obtain aggregate data on the traffic and interaction of the Website, in order to identify trends and obtain statistics so that we can improve our Web Pages. In general terms, there are three categories of cookies used on our Web Pages:

  • Functional: These cookies are necessary for the basic functionality of the Website and, therefore, they are always enabled for it. These include cookies that allow you to be remembered while browsing our Websites in a single session or, if requested, from session to session. They help make the purchase and payment process possible, as well as assist security and compliance issues.
  • Performance: These cookies allow us to improve the functionality of our Web Pages by tracking usage. In some cases, these cookies improve the speed with which we can process your request and allow us to remember the preferences of the web page you have selected. Rejecting these cookies can lead to poorly adapted recommendations and slow website performance.
  • Social networks and Advertising: Social network cookies offer you the possibility to connect to your social networks and share the content of our Web Pages through social networks. Advertising cookies (from third parties) collect information to help better tailor advertising to your interests, both on and off our Websites. In some cases, these cookies involve the processing of your personal data. Rejecting these cookies may cause you to see advertising that is not so relevant to you or that cannot link you effectively with Facebook, Twitter or other social networks and / or that does not allow you to share content on social networks.

You can always change your preferences by visiting the "Cookie Settings" section at the bottom of each page of our Websites.

To obtain a complete and up-to-date summary of each third party who accesses your web browser (via StreetAndFootball Web Pages or otherwise), we recommend that you install a web browser plugin designed for this purpose. You can also choose to have your computer warn you each time a cookie is being sent, or you can choose to disable all cookies. This is done through the browser settings on each browser and device you use. Every browser is a little different, so look in the Help menu of your browser to find out the correct way to modify your cookies. If you disable cookies, you may not have access to many features that make our Websites more efficient and therefore some of our services will not function properly.

Use of StreetAndFootball Websites with Third Party Products and Services

Our Websites allow you to interact with a wide variety of digital products and services. For example, our Websites and may be integrated with third-party devices for activity tracking, social media, music streaming services, and other digital services.

If you decide to connect your StreetAndFootball account with a third-party device or account, your privacy rights on third-party platforms will be governed by their respective policies. For example, if you choose to share your StreetAndFootball activity on third-party social media platforms, the policies of those platforms govern the data that resides there.

Our Websites may provide links to other (third) websites and apps for your convenience or information. The linked websites and apps have their own privacy policies or notices, which we strongly recommend that you review. To the extent that linked web pages and apps are not owned or controlled by us, we are not responsible for their content, the use made of the web pages, or the privacy practices of web pages.

Changes to our Privacy Policy

Applicable law and our practices change over time. If we decide to update our privacy policy, we will post the changes on our Web Pages. If we materially change the way we process your personal data, we will provide you with prior notice or, where legally necessary, we will request your consent before making such changes. We strongly recommend that you read our Policy and stay informed of our practices.This policy was last modified in May 2018.

Questions and Comments

All questions, comments, and concerns about our privacy policy and privacy practices are welcome.

If you want to send us your comments, questions or concerns, or if you want to exercise your rights related to your Personal Data, please use our Contact Form.

The contact details of our Data Protection Officer are: info@streetandfootball.com

If you contact us with a privacy complaint, it will be evaluated with the goal of resolving the matter in a relevant and effective manner. You also have the right to lodge a complaint with the supervisory authority in the country where you reside.